When you place an order, you will receive a confirmation email with your order number. Once your order is dispatched you will receive a further dispatch email which will include tracking information.
Please note that the tracking number included on this dispatch email may take a few hours to show in the courier’s system so don’t worry if it doesn't show you the details of delivery immediately.
If you have placed an order for beer, an adult signature may be required when you receive your order. By clicking 'I confirm I am at least 18 years of age' at the checkout process, you are confirming that you are at least the legal age to purchase alcohol in your country of residence.
UK DELIVERY OPTIONS
2-4 Working Days
Free Delivery on orders over £50 (exc. Northern Ireland)
Order before 2pm (Mon-Fri excluding public holidays) and your order will be delivered on the next working day
Order before 2pm on Friday for delivery the next Saturday
Channel Islands & Isle of Man
3-5 Working Days
UPDATING OR CANCELLING AN ORDER
Once your order has been placed, it is not possible to amend/add any items included in the order or change the recipient details or delivery address. However, it may be possible to cancel the order, should you need to do this, please email us firstname.lastname@example.org. Once we begin the process of packing your order, amendments and cancellations will no longer be possible.
If unable to deliver a package according to your chosen delivery option it will automatically be returned to Beavertown Brewery and a refund for the cost of the goods will be processed but not for the cost of shipping. Where incorrect address details or postcode are supplied, you may be required to pay an additional shipping charge to get this amended.
PACKAGES LOST OR STOLEN
Beavertown Brewery cannot be held responsible for any loss or damage that may occur once your order has been delivered. Please note that if you choose to have your parcel left in a safe place or a communal area.
If you receive an item that you did not order, please contact our Webshop team at email@example.com. We can organise a collection for the incorrect items, but if you would like to keep the item that you have received, we may ask for payment of the products, depending on the products you have received. Additionally, if the products are consumed we do reserve the right to charge for the incorrect products.
We currently do not offer international shipping or shipping to Northern Ireland. Please contact us for a list of local distributors via email on firstname.lastname@example.org.
VAT & CUSTOMS
VAT is payable on all online shop orders shipped to a UK address regardless of the country where the order is placed.
Unfortunately our UK courier partner does not currently service BFPO addresses.
Beavertown retains the right to adjust the cost of delivery on shipments where the size and weight is beyond what is anticipated by our stated delivery charges.