FAQs

Can't find what you're looking for? Please email webshop@beavertownbrewery.co.uk.

Products

Our beers are best kept cold and fresh! Pop them straight into the fridge once they arrive, to lock in that Beavertown taste. 

All our beers have a 9-month shelf life, with the best before date being displayed on the underside of the can. Our Beavertown favourites are brewed and canned regularly, so they will always be fresh! Some of our limited-edition or seasonal brews might only be made once, or once a year.

Got questions about a specific beer? Just drop us a line at webshop@beavertownbrewery.co.uk and we’ll be happy to help.

Yes, all our beers are vegan-friendly. No animal products are used at any stage of brewing or packaging.

Cosmic Drop is our only gluten-free beer. However, it is still made with barley (and potentially other grains such as wheat and oats), so may not be suitable for those with coeliac disease or those who are particularly sensitive to these allergens. Always check the product page or can for the most up-to-date info.

Our favourites are brewed fresh every week, so you’ll rarely see them out of stock!

Limited editions or seasonal releases are usually one-offs. Once they’re gone, they’re gone. Best to snap them up while they’re around.

We're unable to sell our kegs or draught beer directly. They’re reserved for trade accounts for our pubs and bars.

If you're after a big beer order for a party or event, check out our Bulk Order page or drop us a message at webshop@beavertownbrewery.co.uk - we might be able to help with something else.

Yes! Our tumbler glasses are perfectly designed to fit one 330ml can of your favourite Beavertown beer.

You’ll find our beers in most major supermarkets, pubs and bars across the UK. And of course, right here on our webshop.

You can track down your nearest pint using our Beer Finder. Just pop in your postcode and we’ll show you the pubs, bars, and venues pouring Beavertown near you. Fresh beer, right around the corner.

We don’t currently offer public tours, but keep an eye on our socials or sign up to our newsletter for any future events.

Orders & Returns

We do accept one-off orders, but if you register with us, we are able to then have your shipping details saved for your next order. We will not store any of your credit card or bank details for security reasons.

By registering with us, you can also select to receive exclusive offers and information via email, as well as having the option to save your address details for your next order with us!

Once you have received your shipping confirmation, we are unable to amend your order for you. Due to our picking and dispatching process, we cannot be 100% sure that we will be able to change your order prior to you receiving your shipping confirmation, but we will do our best to help.

Yep! You'll see an option at the checkout. Gift notes will be printed on a sheet of A4 paper.

Once your order has been dispatched, we will send you the shipping confirmation, including the tracking details so that you can track your order straight to your front door! You will get further updates from our delivery partners. 

Please allow 3-5 working days for Standard delivery within the UK. The cut-off time for Next Working Day delivery is 2pm. We will send you shipping confirmation which will also contain tracking details for your order. If you are still having trouble with your order, please feel free to contact webshop@beavertownbrewery.co.uk.

On larger orders, we can send out your order in multiple shipments. Checking the shipment label will be able to tell how many boxes were used to fulfil your order.

If you have more than 1 shipment, please allow for 1-2 working days when waiting for the separate of your order. If you can see your shipment is only 1 then please contact our team at webshop@beavertownbrewery.co.uk.


If you still have not received your order by then, please contact webshop@beavertownbrewery.co.uk for an update on the delivery of your order. 

Returning an order? No problem. Please follow the instructions on our Returns page here. Your return will be shipped to:

More Plus 3 Fulfilment Centre

More Plus 3 Central Park

Hudson Avenue

Severn Beach, Bristol, BS35 4EL.

Once you return the item(s) (and they've passed the relevant Quality checks) we'll pop you over a refund. That'll take 5-10 working days to reach you.

Unfortunately, we are unable to offer exchanges, instead, we would recommend you return the products you wish to exchange, where we will refund you, so that you can place a separate order. 

Due to the nature of shipping our fresh canned beers, there can be times where the cans have sustained some bumps and bruises while in transit. A small amount of denting to the cans is considered normal to happen in transit, but if the cans are pierced or heavily damaged then please contact webshop@beavertownbrewery.co.uk. We will be more than happy to help.

We're unable to supply pubs glassware and point of sale material directly. Please contact your Beavertown sales rep to arrange glassware or POS items.

A special congratulations from Beavertown! We would be delighted to supply you with some of our fresh beers for your special day. Please see our weddings and events page here to order your beer.

Shipping

We deliver across mainland UK, straight to your doorstep. We're unable to ship outside the UK right now, plus Northern Ireland. For more info on delivery options and timings, head to our Delivery page here.

This platform is currently only available to mainland Great Britain (England, Scotland and Wales).

We offer two delivery options: UK Standard delivery (£4.95) which normally arrives within 3-5 working days, and Next Working Day (£8), which is valid on Monday-Friday, excluding bank holidays.

To get your order on the next available working day, we have a deadline of 2pm in which your order must be placed. If ordered later than 2pm it can take up to two working days for your order to arrive. For example, if ordered late on Friday, it will most likely arrive on the following Tuesday.

Standard Delivery takes 3-5 working days. If you ordered Next Working Day delivery before our 2pm cut-off, it’ll be dispatched the same day. You’ll receive a tracking link as soon as it ships.

Once your order has been dispatched, we will send you the shipping confirmation, including the tracking details so that you can track your order straight to your front door! You will get further updates from our delivery partners. 

Yes, for legal reasons our delivery drivers must be shown valid identification to confirm proof of age - even if your order doesn't contain any beer.

Due to the nature of the products we offer, FedEx do require their drivers to ask for age ID. This is why we're unable to leave the beers in a safe place. So sorry for the trouble.

For bulk orders, we deliver your beer on pallets so this will include a delivery cost depending on your postcode area. Checkout with a bulk product as normal, enter your postcode, and shipping will be calculated. Delivery costs will vary between £30 and £200 depending on the amount of beers ordered and your location.

AI Chatbot

Our AI Chatbot’s here to give you instant answers to our most common questions. This means less waiting, more doing. 

Don’t worry though, our Customer Care team of actual humans is still here to help Monday to Friday, 8:30am–5:30pm. The AI Chatbot just helps to fill the gaps (and the after-hours quiet). 

Our Chatbot’s powered by Re:amaze (a GoDaddy brand) and uses AI to assist with common queries. Its responses are based on Beavertown’s own FAQs and content. While we do our best to ensure the information provided by our AI Chatbot isaccurate and up to date, it’s still learning and may not always get things spot on. Neither Beavertown or Re:amaze are liable for any inaccurate or inappropriate responses generated by the Chatbot. If something doesn’t seem quite right, please let our Customer Care team know so we can fix it fast: webshop@beavertownbrewery.co.uk

Most likely, yes! It’s great with quick-fire stuff like delivery times, shipping info and product questions

What it can’t do is fiddle with existing orders (we keep that power safely with our team). If your question is more complex or needs a human touch, it’ll pass your message over to our Customer Care team, and they’ll get back to you during the next working day

24/7! It never sleeps (unlike us). 

Our Customer Care team is online Monday to Friday, 8:30am–5:30pm, but the Chatbot’s always on standby. 

If you get in touch outside of those hours, your message will still be passed on for a human reply the next working day. 

Just the essentials: your name and email address

We only use these to follow up on your query. No spam, no sneaky stuff, no surprise newsletters. 

For common queries, or details on how we handle your data, visit our Privacy Policy and FAQs.

Beavertown

Beavertown Brewery began in 2011 in a tiny kitchen in North London, where founder Logan Plant started experimenting with big-flavour beers inspired by the vibrant craft scenes in the US and UK. What began as small-batch brewing quickly outgrew the kitchen, moving first to Hackney Wick and then to Tottenham as the beers gained a loyal following.

As Beavertown grew, so did the ambition. We opened the much bigger (and very shiny) Beaverworld brewery, allowing us to brew more Neck Oil (our session IPA that’s become a proper fan favourite), expand our range, and push the boundaries of flavour, design and brewing innovation.

Today, Beavertown is known for its bold beers, iconic illustrations, and a commitment to keeping things fun, fresh and a bit out of this world... but still rooted in that original spirit of curiosity and craft.

The name Beavertown comes from the old Cockney nickname for De Beauvoir Town (“De Beaver Town”), where our first home, Duke’s Brew & Que, lived. From day one, the mission was simple: brew beer that’s packed with character, creativity and a little bit of cosmic mischief.

We’re based in North London. Our main brewery is in Enfield, and our original home - Duke’s Brew & Que - will always be part of our story.

Easy. Sign up to our newsletter and follow us on socials. You’ll get the latest on new brews, collabs, merch drops and events - straight to your inbox or feed.

Other Stuff

Please contact webshop@beavertownbrewery.co.uk for general enquiries, plus anything regarding orders from our Webshop.

For queries regarding Trade accounts please contact orders@beavertownbrewery.co.uk

For anything else, or if you're unsure, please use our Contact Form here.

Beavertown stores all your order information along with each order you have placed with us. This will all be stored on our system, unless told otherwise. If you have ever inputting your email address for your order, that would also have been stored with us, but we will only ever use it for direct contact purposes only.

As for bank and credit card information, we do not store any of your bank/credit card details for security reasons.

For more information on what type of customer information we store, please look at our privacy policy page here.

This website is operated by Beavertown. Throughout the site, the terms ‘we’, ‘us, and ‘our’ refer to Beavertown. Beavertown offers this website including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our ‘Service’ and agree to be bound by the following terms and conditions (‘Terms of Service’, ‘Terms’), including those additional terms and conditions and policies reference here in and/or available by hyperlink. These Terms of Service apply to all our users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

For our full Terms and Conditions please visit here.

If you are having trouble with accessing our website, please try the following steps:

• Refreshing the webpage
• Restarting your browser
• Updating your operating system (MacOS, Windows)

If you are still having any trouble with our website please contact webshop@beavertownbrewery.co.uk with as much detail as possible about the problem.

Beavertown are always trying to stay one step ahead of the game when it comes to technology. Make sure to update your internet browsers to take full advantage of our website, as well as providing improved performance and security.