Here are some frequently asked questions. If you can not find your answer here, please email firstname.lastname@example.org or check our policy pages. Please note your email will only be responded to during our working hours (Monday-Friday 9am-5pm)
Do I need to register to place an order?
No, you can place a one-off order with us however if you register then we will save your address details for you. We will not store your credit card details for security reasons. By registering, you will receive exclusive offers and information via email. You will also have the option to save your address details for your next order.
Is there a size guide available for your merchandise?
In order to make sure you are getting the best quality merchandise, we source our apparel from different suppliers. However most items do have a link to a size guide on the item page.
Can I change my order once I have placed it?
Once you receive your shipping confirmation email, we are unable to change your order. If you contact us before you receive your shipping confirmation email then we will do our best to change it for you. Due to our picking and dispatch process, it's very unlikely that we will be able to fulfil your request.
How do I track my order?
We will email you tracking details once your order has been dispatched.
What happens if I haven’t received my order?
Allow 3-5 working days for delivery within the UK. We’ll send you a shipping confirmation email, tracking details can be found here. If you are having further difficulties, then please email us email@example.com
If your order is being shipped overseas then please allow more time to receive your order.
How do I return my order?
You will need to send your order, unworn in its original packaging to Beavertown Brewery Ltd, Unit 17 Lockwood Industrial Estate, London N17 9QP. Please follow the instructions on our Returns page.
How will you process my refund?
You must notify us by email if you would like to return items for a refund. Once we have received the order back in our warehouse in new condition, we will process your refund for the cost of the item.
Will I need to sign for my order?
Yes, if you are not in to sign for your order then our courier attempt delivery one one more occasion. If you are unable to sign on the second occasion then they will leave a card with further instructions. If you have purchased beer from our webshop then you may be required to provide proof of age when you receive your order.
Do our beers have an expiry date?
All of our beers have a 6 month shelf life, with the best before date clearly displayed on the underside of our cans. Products from our core range are brewed and canned regularly, so will always be fresh.
Special, collaboration and seasonal products may only ever be brewed once or once per year in the case of seasonal products. We will only ever sell these products with a good shelf life but this may be shorter than that of core beers. Please get in touch with us at firstname.lastname@example.org if you would like to know more about the shelf life of a specific product.