FAQs

All our beers have a 9-month shelf life, with the best before date being displayed on the underside of the can. Products like our Beavertown favourites are brewed and canned regularly, so they will always be fresh! Special collaborations and seasonal products may only ever be brewed once or annually in the case of seasonal products.

Please get in touch with our Webshop team at webshop@beavertownbrewery.co.uk if you would like any more information on a specific product.

Our beer is best kept cold and fresh! So, we would advise that you keep them in the fridge as soon as they are unpacked, to lock in that Beavertown taste.  

Our favourites are brewed on a weekly basis, just to make sure that they will never be out of stock! 

Limited Edition, Special collaborations, and seasonal products may only ever be brewed once or annually in the case of seasonal products. So, when they are gone, they are gone! 

Sadly, we do not sell our Kegs directly to the customer, as they can only be sold to our trade accounts. 

From July 2023 we said goodbye to our beloved Nanobot. Unfortunately, we ushered an old favourite into the airlock, patted it on the shoulder one last time, prior to dispatching it out into the vast expanse of space once and for all.  

Great question. There’s plenty of alternatives to choose from – just log into your account, find your Skullscription, click “Edit” next to your selection and replace with a different case!  

 And if you’re looking for a low alcohol beer, then watch this space because there’s a new beer launching on June 26th!  

Please note: you can only make changes to your Skullscription after two months, so if you’re new to the world of Skullscriptions, email webshop@beavertownbrewery.co.uk and we can make the change for you! 

We’re always looking to improve our range of out-of this-world beers and there’s no room in brewing for sentimentality. To which end, we’re replacing Nanobot soon with a shiny new beer called Satellite. 

At 2.8%, this new super session IPA has waves of tropical pineapple and subtle peach flavours. At only 86 kcals (per can), Satellite is the perfect thirst quencher to pull together a park picnic or midweek beer. 

We introduced a handy little enzyme into the fermentation stage of Critical Mass, that would zap away all those pesky gluten particles (we call them our little Nanobots).

To ensure that it’s compliant with current laws and regulations, we had Critical Mass tested by an independent UKAS accredited lab, to ensure that our parts per million (ppm) sits below the legal requirement of 20 ppm (parts per million). We can confirm that Critical Mass was reported at <10ppm. Confusing stuff...but in human words, that means Critical Mass is officially classified as gluten free!

If you’re someone who suffers from coeliac disease, a severe allergy to cereals containing gluten or another condition where you must avoid gluten, you must decide whether it’s safe to drink a product that contains cereals containing gluten, even if they’re labelled as gluten free.

This beer, like most beers, is made up of 4 different ingredients – hops, yeast, malt & water, with one ingredient (malt) being a source of gluten. While our favourite little Nanobot enzymes help break down the gluten particles in Critical Mass, we cannot guarantee that the beer was made in a gluten free environment.

It’s entirely possible that this beer isn’t suitable for you, in the same way that someone who’s allergic to nuts would take care with products not produced in a nut-free environment.

We feel that we’ve been clear about the contents of the beer to the extent that you can make your own judgement and risk-taking call with regards to this. We’re confident that our labelling and approach matches with similar products in the market and with the requirements that we are obligated to fulfil.

At the moment, we're not offering beer tastings but we'll let you know once they're back up and running!

We do accept one-off orders, but if you register with us, we are able to then have your shipping details saved for your next order. We will not store any of your credit card or bank details for security reasons.

By registering with us, you can also select to receive exclusive offers and information via email, as well as having the option to save your address details for your next order with us!

Once you have received your shipping confirmation, we are unable to amend your order for you. Due to our picking and dispatching process, we cannot be 100% sure that we will be able to change your order prior to you receiving your shipping confirmation, but we will do our best to help.

Yes, for legal reasons our delivery drivers must be shown valid identification to confirm proof of age.

A special congratulations from Beavertown! We would be delighted to supply you with some of our fresh beers for your special day. Please see our weddings and events page here to order your beer.

Once your order has been dispatched, we will send you the shipping confirmation, including the tracking details so that you can track your order straight to your front door! You will get further updates from our delivery partners. 

Please allow 3-5 working days for delivery within the UK. We will send you shipping confirmation which will also contain tracking details for your order. If you are still having trouble with your order, please feel free to contact webshop@beavertownbrewery.co.uk.

On larger orders, we can send out your order in multiple shipments. Checking the shipment label will be able to tell how many boxes were used to fulfil your order.

If you have more than 1 shipment, please allow for 1-2 working days when waiting for the separate of your order. If you can see your shipment is only 1 then please contact our team at webshop@beavertownbrewery.co.uk.

If you still have not received your order by then, please contact webshop@beavertownbrewery.co.uk for an update on the delivery of your order. 

To return your item you will need to send it to:

Huboo Ref 13510

Huboo Returns

Unit 1, St Modwen Park

Clanville Way

Kington Langley 

SN15 5BD

Please follow the instructions on our Returns page here.

Unfortunately, we are unable to offer exchanges, instead, we would recommend you return the products you wish to exchange, where we will refund you, so that you can place a separate order. 

Due to the new UK Export regulations, our couriers are unable to deliver any alcoholic goods to EU countries. 

Due to the nature of shipping our fresh canned beers, there can be times where the cans have sustained some bumps and bruises while in transit. A small amount of denting to the cans is considered normal to happen in transit, but if the cans are pierced or heavily damaged then please contact webshop@beavertownbrewery.co.uk and we will be more than happy to help.

Additionally, if you are unhappy with any aspect of the goods then let us know and we will be happy to help.

For bulk orders, we deliver your beer on pallets so this will include a delivery cost depending on your postcode area. Checkout with a bulk product as normal, enter your postcode, and shipping will be calculated. Delivery costs will vary between £30 and £200 depending on the amount of beers ordered and your location.

The UK standard delivery is £4.95 which normally arrives within 2-3 days delivery. Next Working Day, which is £8 (Monday-Friday, excluding bank holidays). To get your order on the next available working day, we have a deadline of 2pm in which your order must be placed. If ordered later than 2pm it can take up to 2 working days for your order to arrive. For example, if ordered late Friday, it will most likely arrive on the following Tuesday.

For anything regarding orders from our Webshop please contact webshop@beavertownbrewery.co.uk.

For General Enquiries please contact webshop@beavertownbrewery.co.uk.

For queries regarding trade accounts please contact sales@beavertownbrewery.co.uk or orders@beavertownbrewery.co.uk.

We also have a page for our contact list for any other enquiries here.

Beavertown stores all your order information along with each order you have placed with us. This will all be stored on our system, unless told otherwise. If you have ever put your email in your order then that would also have been stored with us, but we will only ever use it for direct contact purposes only.

As for bank and credit card information, we do not store any of your bank/credit card details, for security reasons.

For more information on what type of customer information we store, please look at our privacy policy page here.

This website is operated by Beavertown. Throughout the site, the terms ‘we’, ‘us, and ‘our’ refer to Beavertown. Beavertown offers this website including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our ‘Service’ and agree to be bound by the following terms and conditions (‘Terms of Service’, ‘Terms’), including those additional terms and conditions and policies reference here in and/or available by hyperlink. These Terms of Service apply to all our users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

For our full Terms and Conditions please visit here.

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• Refreshing the webpage
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If you are still having any trouble with our website please contact webshop@beavertownbrewery.co.uk with as much detail as possible about the problem.

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