Shop with confidence this Christmas with our extended returns policy active from 1st November 2020 and you'll have until 15th January 2021 to return purchases bought during this time. All items must be in their original packaging, unworn with any labels still intact. Please just follow our usual returns procedure found below.
Returns must be arranged within 14 days of receiving the order. Items must be returned in their original condition.
To return an item you need to download and complete our Returns Form here.
Once we receive your return we will process a refund and you will receive an email notification. Funds will return to your account within 5-10 working days.
If your order is faulty or damaged, please contact firstname.lastname@example.org to obtain a refund or replacement. To report a problem, please email us within 14 days of receipt. We may require photographic evidence of damaged goods.
If your delivery is clearly damaged at the point of receiving the order, you are within your rights to refuse receipt of delivery. You must inform the courier, they will arrange for the parcel to be returned to us and we'll process your refund.
We currently do not offer exchanges. You will need to follow our returns procedure above and them make a new order for your desired item.